All sales are final, meaning we do not offer exchanges or returns as long as no failure occurred in manufacturing. We also don't want to take returned items and sell them as brand new. If you are uncertain about the product you are ordering, please contact us for more information. Before you are going to place an order on SuperSellerO2o please take time to read our online shopping policy as given below: Online Returns Policy | Term and condition | PS4 Games Region Codes Explained | PlayStation - Community - Sharing - Help